The sharing of repair information in the automotive industry

On 20 December 2012, CCAAC’s final report on Sharing of repair information in the automotive industry was released.

The competitiveness of the automotive repair industry is of significant importance to Australian consumers.  Motor vehicle ownership in Australia is at more than one vehicle for every two people, and vehicle servicing and repair is a key aspect of vehicle ownership.  On the whole, a wide range of automotive repair services are available to consumers at this time, and CCAAC urges industry to develop appropriate industry‑led outcomes to ensure that this continues to be the case.  CCAAC will also continue to monitor developments in this industry.

Review status

This review is closed

Terms of reference

On 9 March 2011, the Parliamentary Secretary to the Treasurer, the Hon David Bradbury MP, requested that CCAAC report on:

  • Whether there is evidence of consumer detriment due to the practice of manufacturers and importers failing to share information with independent repairers of motor vehicles;
  • Evidence of the impact of lack of access to proprietary repair information on independent repairers and the market for motor vehicle repairs;
  • The nature and effectiveness of international approaches to the sharing of repair information for motor vehicles; and
  • The views of stakeholders, including consumer groups, motor vehicle manufacturers and importers, independent repairers, motoring organisations and peak motor vehicle industry bodies.


CCAAC Final Report – Sharing of repair information in the automotive industry [PDF]

CCAAC Final Report – Sharing of repair information in the automotive industry [DOC]

CCAAC Issues Paper – Sharing of Repair Information in the Automotive Industry