A key function of the Commonwealth Consumer Affairs Advisory Council (CCAAC) is to consider references provided by the Commonwealth Minister responsible for Consumer Affairs.

Gift cards in the Australian market

On 6 July 2012 the CCAAC final report on Gift cards in the Australian market was released

Gift cards are a market response to a consumer demand. On the whole, consumers benefit when giving and receiving gift cards. CCAAC encourages industry to develop and promote industry best practices when issuing gift cards.

Acrobat (PDF) documentsAcrobat (PDF) – Gift Cards – CCAAC Final Report 2 MB


The sharing of repair information in the automotive industry

On 15 July 2011, CCAAC released its issues paper on the Sharing of repair information in the automotive industry.

CCAAC has been asked to report on whether there is evidence of consumer detriment due to any restrictions experienced by independent repairers in obtaining repair information.

Acrobat (PDF) documentsAcrobat (PDF) – Sharing of Repair Information – CCAAC Issues Paper 287 kB


Ticket onselling in the Australian market

On 3 December 2010, the the CCAAC final report on Ticket onselling in the Australian market was released.

Sports, the performing arts and other live entertainment events play an important role in the lives of many Australians. CCAAC found there is a tendency for issues to arise when consumers are unable to access tickets to popular events which often leads to consumer dissatisfaction. This report examines the current ticket market and considers the impact of ticket onselling on consumers.

Acrobat (PDF) documentsAcrobat (PDF) – Ticket Onselling – CCAAC Final Report 2 MB


Reforming statutory implied conditions and warranties

On 30 October 2009, the CCAAC presented its report Consumer rights: Reforming statutory implied conditions and warranties.

Clarity and awareness of the law, combined with clear and effective methods for redress, are fundamental attributes in the law, and have been identified as being imperative in addressing the issues faced by consumers, retailers and manufacturers. This report considers how these issues can be addressed to protect and enhance the wellbeing of consumers now and into the future.

Acrobat (PDF) documentsAcrobat (PDF) – Consumer Rights – CCAAC Final Report 956 kB