The Australian Consumer Law

The Australian Consumer Law (ACL) applies nationally and in all States and Territories, and to all Australian businesses.  The ACL is a cooperative reform of the Australian Government and the States and Territories.

On 1 January 2011 the Australian Consumer Law (ACL) commenced.

The ACL includes:

  • a new, national unfair contract terms law covering standard form contracts;
  • a new, national law guaranteeing consumer rights when buying goods and services, which replaces existing laws on conditions and warranties;
  • a new, national product safety law and enforcement system;
  • a new, national law for unsolicited consumer agreements, which replaces existing State and Territory laws on door-to-door sales and other direct marketing;
  • simple national rules for lay-by agreements; and
  • new penalties, enforcement powers and consumer redress options, which currently apply nationally.

The ACL applies nationally and in all States and Territories, and to all Australian businesses. For transactions that occurred up to 31 December 2010, the previous national, State and Territory consumer laws continue to apply.

For more information visit the Australian Consumer Law website at http://www.consumerlaw.gov.au.