Ticket onselling in the Australian market

On 3 December 2010, the CCAAC final report on Ticket onselling in the Australian market was released.

Sports, the performing arts and other live entertainment events play an important role in the lives of many Australians. CCAAC found there is a tendency for issues to arise when consumers are unable to access tickets to popular events which often leads to consumer dissatisfaction. This report examines the current ticket market and considers the impact of ticket onselling on consumers.

Review Status

This review is closed.

Terms of reference

On 4 December 2009 following consumer concerns raised by the NSW Minister for Fair Trading, the Hon Virginia Judge MP, the Ministerial Council on Consumer Affairs (MCCA) requested that the Minister for Competition Policy and Consumer Affairs, the Hon Dr Craig Emerson MP, invite the Commonwealth Consumer Affairs Advisory Council (CCAAC) to examine issues related to the practice of ticket onselling.  CCAAC agreed to conduct the review with the assistance of NSW Fair Trading. CCAAC, under its terms of reference and having regard to MCCA’s interest in this issue, will examine the practice of ticket scalping and possible responses including, if any, legislative options and their cost and effectiveness.
CCAAC will consider:

  • whether there is consumer detriment and, if so, the level of detriment posed by ticket onselling practices;
  • the views of stakeholders affected by ticket onselling practices, including consumer groups, ticketing organisations, auction/reselling websites, and peak sporting and live entertainment bodies;
  • actions currently undertaken by industry that seek to limit ticket purchasing by scalpers for re sale;
  • the identification of any non regulatory options that could address any harmful practices arising from ticket onselling practices;
  • the effectiveness of consumer information to address any consumer detriment associated with ticket onselling practices;
  • the effectiveness of current legislation related to ticket onselling practices;
  • the impact of technology on ticket onselling practices; and
  • the effectiveness of international approaches that address any consumer detriment related to ticket onselling and the appropriateness of these approaches for the Australian marketplace.


CCAAC Final Report – Ticket Onselling